Frequently Asked Questions

The first generation of neurofeedback machines incorporated linear or protocol-based feedback, which required a user to complete a brain map (QEEG test) prior to sessions in order to identify the issue or area of the brain that was to be targeted. While somewhat effective, an expert trainer was also needed in order to monitor and administer the feedback during a session and only one area of the brain could be trained at a time.

Dynamical neurofeedback (NeurOptimal neurofeedback) is the newest generation of neurofeedback technology. It is able to incorporate brain map functioning into the system due to advancements in computer processing speeds and does not require a QEEG test or an expert trainer to administer a session. Additionally, NeurOptimal dynamical neurofeedback software monitors the largest range of brainwave frequencies (past 60 Hz) compared with other systems. Because the NeurOptimal® dynamical system trains the brain as a whole, rather than targeting specific areas, improvements in many areas/functions are generally experienced by users.

Anyone who is experiencing emotional imbalance, chronic stress, overstimulation, brain fog, chronic fatigue, and/or trouble sleeping, will likely find significant long-term relief by using a neurofeedback system.

NeurOptimal’s dynamical neurofeedback will benefit those who are seeking to optimize their mind’s performance. It is non-invasive and safe for children and adults alike. Adults with chronic conditions, children with learning challenges, busy professionals, students, academics, and trauma survivors are some of the groups of people that are seeing amazing results from training with NeurOptimal neurofeedback.

A neurofeedback session is an approximately thirty-three minute period of training with the NeurOptimal machine.

During a session, one attaches clips to the ears and two sensors to the scalp. These pick up the intricate electrical activity of the brain to be read by NeurOptimal’s state-of-the-art software. While that happens, the user is free to relax and listen to music accompanied by visual effects or to watch a movie.

When the software detects instability in the brain signals, the song or movie briefly pauses. The pauses are feedback, which over time teach the brain to organize itself more efficiently and perform optimally.

Yes. The NeurOptimal® neurofeedback system is safe for people of all ages and is considered side-effect free. It is FDA-designated as a General Wellness Device.

Yes! We encourage families to train with neurofeedback together. When they do, the positive effects can be much stronger.

No! We include everything your family needs to successfully train with the neurofeedback system. If you run out of supplies, we will happily send you more free of charge.

Many clients report feeling calmer, more focused, or less reactive after just a few NeurOptimal® sessions. However, the timeline for noticeable results can vary depending on individual circumstances, such as your unique goals, stress levels, and lifestyle. Some users experience subtle shifts within the first few sessions, while others notice more profound changes after several weeks of consistent use. With unlimited sessions during your rental, you have the flexibility to explore the benefits at your own pace.

Most people need between 20 and 40 sessions for their results to last long-term. That being said, some people need less sessions and some people need more than 40 sessions. You will know when the results are sticking when you feel consistently better from symptoms.

It is safe for each family member to do up to two neurofeedback sessions per day.

A session lasts 33 minutes. During a session, you relax while the system reads your brain activity via sensors and plays music back to you with an integrated feedback protocol. This is generally a very soothing experience.

During sessions you may read a book, look at your phone, take a nap, or anything else as long as you can hear the auditory feedback from the system.

Our trainer will help you set up the system to do your first session over a video call to make sure you are comfortable using the system. We also provide you with detailed instructions, an instructional video, and full customer support in case you need help. Most people find the systems easy to use.

Renting a NeurOptimal® system is simple and hassle-free. You can place an order directly through our online storefront or reach out to us via email if you have any questions. If you need a system for a specific future date, just let us know—we’re happy to accommodate your schedule.

Once your payment is complete, we’ll email you a rental agreement and renter guidelines. Please review, sign, and return the agreement, making sure to read through the guidelines so you feel fully prepared. As soon as we receive your signed contract, we’ll ship your system via FedEx Ground within 24 hours. Most orders arrive within 3–5 days, though shipping times may vary, especially during holidays or to certain locations. We’ll send you a tracking number so you can follow your package every step of the way.

At the end of your rental period, returning the system is just as easy. Simply repackage it the same way it arrived and drop it off at any FedEx location using the pre-paid return shipping label we provide. If it’s more convenient, FedEx also offers free home pickup, so you don’t even have to leave your house.

If you have any questions before, during, or after your rental, we’re here to help.

If you’re dealing with emotional imbalance, you may feel stuck in a cycle of stress, worry, or feeling low. NeurOptimal® neurofeedback helps train your brain to function more efficiently, often leading to a greater sense of calm, improved mood, and increased resilience to life’s challenges.

Many clients report feeling less overwhelmed, more emotionally balanced, and better able to manage daily stress after just a few sessions. Over time, users often experience deeper, more restful sleep, reduced racing thoughts, and a clearer, more focused mind.

Since NeurOptimal doesn’t force your brain in any direction, but instead helps it self-correct, results unfold naturally at your own pace. Some feel noticeable relief quickly, while for others, improvements develop gradually with consistent sessions. Our rental package includes unlimited sessions, allowing you to train as often as you’d like and experience the benefits fully.

Want to hear real experiences? Check out our client testimonials to see how NeurOptimal has helped others in their journey toward better mental well-being.